From the Editor’s Desk


Nick Ducharme

Technical Communicators of Florida and Beyond,

Happy New Year, and welcome back to Memo to Members! This will be one of our most dramatic, high-octane years in chapter history as we continue to gear up to host the 2018 Technical Communication Summit this May.

Our first meeting of the new calendar year, fittingly, packs quite a punch. MadCap Flare know-how is a highly desired resume addition in today’s job market, and we have a program planned to deliver exactly that! Check out our synopsis below, and also click here to RSVP.

MadCap Flare Presentation

Bethany Aguad and Darci Kingry from Fiserv will be giving a presentation on Thursday, January 18 at 6:30pm at Riptide Software: Intro to MadCap Flare. MadCap Flare is a single source content management tool used to publish content across a variety of channels and devices. The presentation will start with an overview for those who are new to the tool, but will also include a question and answer section for more experienced users. MadCap has kindly sent some swag, so we will be having a small giveaway for attendees!

The presentation will cover:

  • MadCap Flare Overview
  • MadCap Flare User Interface Elements
  • Best Practices and Tips for Improving Your Content
  • Q&A

We will be serving chicken tenders from nearby Huey Magoo’s and drinks as refreshments. We will also be providing the opportunity for attendees to attend remotely. All attendees will also receive a copy of the slides after the presentation and link to the meeting recording.

To cover the costs for the food and remote presentation, we will be charging the following rates for this meetup:

  • $6 for STC Orlando Central Florida Chapter Members (part of Society for Technical Communication membership, not membership of the Meetup group)
  • $12 for all other attendees

Meet the Presenters

Both presenters work for Fiserv on Lending Solutions documentation.

Darci Kingry

  • Technical Writer for Fiserv Lending
  • Certified MadCap Advanced Developer for Flare
  • Creates and maintains online help, release notes, user and technical guides
  • Previously led technical teams in user experience, UI design, and icon design for a single Lending product

Bethany Aguad

  • Technical Documentation Specialist for Fiserv Lending
  • A. and M.A. in English: Technical Communication
  • Society for Technical Communication
    • Orlando Central Florida Chapter Treasurer
    • Scholarship Committee Member

Looking forward to seeing you there, this Thursday, 1/18/2018!

Nick Ducharme
Editor, Memo To Members


The President’s Corner

Alex Garcia

Alex Garcia

By: Alex Garcia
(Orlando Central) Florida Chapter, STC

Hi everyone. I hope that you had a wonderful holiday season. Here at the Orlando Central Florida Chapter STC, we are embarking on our most important calendar year, in well, about 18 years—Orlando is hosting the 2018 STC Technical Communication Summit Conference and Expo at the Hyatt Regency Orlando on International Drive, May 20-23, 2018.

About four months ago, your Orlando Central Florida Chapter STC leadership team put together twin proposals to present at the Summit – one for the pre-conference Leadership Day and the other a technical session during the conference itself. Well, it is my distinct honor as your President, to announce that BOTH of our proposals have been accepted.

In our presentations, we wanted to showcase the incredible effects that our Mentoring program has had on creating new leadership within the Chapter. Four of your Chapter’s STC Fellows agreed to “sit out” presenting at their hometown Summit in order to “coach” four of your young Chapter leaders. The following two abstracts represent the combined effort of these eight Chapter luminaries:

Young Leader Coach
Alex Garcia
President, Orlando Central Florida Chapter STC
W.C. Wiese
STC Fellow
Active Membership Coordinator
Orlando Central Florida Chapter STC
Bethany Aguad
Treasurer and Co-Manager, Education Committee, Orlando Central Florida Chapter STC
Mike Murray
STC Fellow
Chapter Historian
Orlando Central Florida Chapter STC
Crystal Brezina
Secretary, Orlando Central Florida Chapter STC
Karen Lane
STC Fellow
Chapter Director
Orlando Central Florida Chapter STC
Nick Ducharme
Communications Manager and Newsletter Editor, Orlando Central Florida Chapter STC
Dan Voss
STC Fellow
Co-Manager, Education Committee
Orlando Central Florida Chapter STC

From a personal perspective, I am honored and humbled by being accepted to present not once, but twice at an international conference. It has been a decade since I traveled to my last STC Summit as a student, so I am doubly thankful for the opportunity that speaking at this year’s Summit affords me. Registration is now open at the following link. Definitely consider taking advantage of the special 65th Anniversary rate, available through 31 January!


Technical Session

Fueling Your Future: STC Experience Builds Professional Leadership Skills (50 minutes)

Bethany Aguad, Crystal Brezina, Nick Ducharme, & Alex Garcia
The collaboration of experienced leaders with newer practitioners fosters leadership skills as the newer practitioners advance their careers and prepare to take on management roles in their companies and profession. Four young leaders detail their development from student members to Orlando Central Florida chapter leaders. Mentored by experienced professionals, these four “Rising Stars” describe the key roles they now hold within the community and how the chapter’s flourishing student mentoring and leadership development programs accelerated their growth into positions of responsibility. The presentation with interactive question and answer breakout includes a take-away handout, along with an index to an online toolkit of techniques and proven strategies to support newer members or less experienced practitioners as they prepare to assume leadership positions.

The topics covered in this session include:

  1. The student mentoring program as a model for workplace mentorship
  2. Veteran leaders training new leaders: Training entry and middle-level practitioners to assume leadership roles
  3. Annual Leadership Retreat as a key to strategic planning
  4. Fueling volunteerism with fun: integrating social activities into Administrative Council meetings

After the formal panel presentation, informal interactive discussions maximize the take-away value of the session by enabling participants to explore ways of adapting the leadership development approaches described in the session to their own STC communities and their professional careers.


Leadership Day Session

Forging the Future: Tips and Tools for (Re)Building Your STC Community (90 minutes)

Bethany Aguad, Crystal Brezina, Nick Ducharme, & Alex Garcia

As host chapter for the 2018 Summit, the Orlando Central Florida (OCF) Chapter welcomes its STC colleagues with an informative interactive panel presentation followed by a progression-style working session at Leadership Day. Four of the community’s young chapter leaders—our “Rising Stars, all “graduates” of the community’s flourishing student mentoring program with the University of Central Florida (UCF) and all now holding key leadership positions in the chapter—share tips and tools for sustaining and building an STC community.

The panelists collectively give a 30-minute overview presentation covering the 10 community-building and leadership initiatives listed below. They then pair up to host two 15-minute rotations of a progression-style “Take-Away Talk”—an interactive discussion in which the speakers field audience questions on the 10 OCF programs described in the presentation and distribute a take-away handout, along with the index to the online toolkit described above.

The topics covered in this session and the speakers who will address them are as follows:

  1. Student mentoring program with UCF (Bethany Aguad and Nick Ducharme)
  2. College scholarship programs (Aguad and Ducharme)
  3. Leadership development program (Aguad and Ducharme)
  4. Active membership initiative (Alex Garcia and Crystal Brezina)
  5. Fund-raising strategies (Garcia and Brezina)
  6. Communication forums: website, newsletter, social media (Aguad and Ducharme)
  7. Growing virtual outreach to the statewide Florida STC community (Aguad and Ducharme)
  8. Strategic planning: annual Leadership Retreat (Garcia and Brezina)
  9. Fueling volunteerism with fun: social setting for Administrative Council meetings (Garcia and Brezina)
  10. Using STC’s Community Achievement Awards (CAA) program to build your community (Garcia and Brezina)

On average, 3 minutes of the overview panel presentation will be devoted to each of the 10 topics. The exact timeline will vary slightly depending upon the nature of the topic, but the total duration of the overview will not exceed 30 minutes. The four panelists will alternate in addressing the topics.

In the follow-up Take-Away Talks, Bethany Aguad and Nick Ducharme will host an interactive discussion on Topics #1, 2, 3, 6, and 7 above, and Alex Garcia and Crystal Brezina will host an interactive discussion on Topics #4, 5, 8, 9, and 10. The two rotations will run 15 minutes each, enabling the audience to interact with the presenters for all 10 topics. The idea of the informal interactive discussions is to maximize the take-away value of the session by enabling participants to explore ways of adapting the OCF programs described in the session to their own STC communities.

If You Missed the Last Meeting

By: Bethany Aguad
Treasurer and Co-Manager, Education Committee
Orlando Central Florida Chapter, STC

Members, old friends, and family came together on December 21st for a Holiday Celebration. The mafia room at Buca Di Beppo provided the perfect ambiance for a get together to catch up, relax, and celebrate the year’s accomplishments. Everyone enjoyed the delicious food and excellent company as the perfect way to end 2017!

The View from Campus

A Semester of Change

Nick Mina

By: Nicholas Mina
FTC Treasurer

Early on in the 2017 Fall semester, I found myself sitting in a room full of students whom I had never met and professors I had never taken. It was the first Future Technical Communicators (FTC) meeting of the semester, and my first experience with the club (or any club, for that matter). I was warmly welcomed, but still cautious. I feared being seen as an unprepared student who had not taken any steps to immerse himself in the professional world of Technical Communication. What I found, however, was that the students around me were in the same position that I was in; they were at the crossroads of Student and Professional, wondering which direction to take.

Until I stepped into that meeting, I was your average college student. I went to all of my classes, I did my assignments on time, and I studied for my tests. I had plenty of time left over to grab coffee with friends, go to the gym, and of course, binge watch all seven seasons of Game of Thrones. I did not feel behind in my profession, nor did I feel out of the loop. I was in college, and I was doing everything that was expected of me… or so I thought. In a short period of time, I became a regular member of FTC and joined the leadership board as Treasurer. I became a member of the Society for Technical Communication (STC) and obtained a mentor through the chapter. This chain of events would change my entire outlook of, and experience with, the Technical Communication program at UCF. All in one semester.

Through my involvement in FTC and STC, I’ve learned what it means to be a professional within the technical communication field. Prior to my membership, I would awkwardly stutter through the explanation of what I was studying and what I wanted to do whenever a friend would pose the question. The reason for this was simple. Before my involvement in FTC and STC, I had never met someone who actually worked in the field. Within weeks of joining, however, I was exposed to professionals at all different stages in their careers. Student interns, writing department managers, and my mentor, who recently retired from Lockheed Martin after a forty-five year tenure. Each of these professionals have been able to provide relevant and eye-opening advice pertaining to the Technical Communication field, and have motivated me to start redefining myself as a professional.

Perhaps the most eye-opening advice I received this semester came from my mentor in two parts. 1.) If you’re not good at it, don’t waste your time and energy trying to do it, and 2.) The recipe for success is useless without one key ingredient: experience. These pieces of advice have allowed me to focus my energy on parts of the technical communication field that I have skills pertaining to, and have motivated me to start my career now (as opposed to struggling to get it off the ground after graduation). Through advice like this from my mentor, and even students in FTC, I’ve learned the importance of being a student professional, rather than a professional student.

The 2017 Fall semester played a pivotal role in my efforts to transform myself into a professional. The insight I’ve received and the connections I’ve made can all be attributed to one thing: involvement. I could have ignored the emails about the September FTC meeting, but I decided to take a step out of the comfort bubble of college and attend the meeting. The change I’ve experienced as a professional has been astounding, and I feel that my newfound perspective of the technical communication field will pay off greatly in the long run.